Return Policy
Salon Utopia Hair Wellness Products (SUHWP) has a 15 Day Return Policy. Purchasers have 15 days to return any unused product(s). Any purchaser requesting a refund will be responsible for the cost of shipping items. All unused product(s) must contain the original packaging, tags, and receipt. Please email 24.7hairgrowth@gmail.com to initiate all return orders. Exchange of product(s) are not permitted. Should you have any questions or concerns regarding your order, please email 24.7hairgrowth@gmail.com
Please inspect your order upon receipt and contact us at 24.7hairgrowth@gmail.com immediately if your item(s) is defective, damaged, or you received an incorrect item. We value the opportunity to serve you and want to correct any error or mishap.
Shipping Policy
Salon Utopia Hair Wellness Products (SUHWP) shall ship all orders received, where the data file is good, by the close of business 48 hours after receipt, unless otherwise noted in writing and provided that orders are received no later than 8:00am EST Monday through Thursday. Standard business hours for SUHWP are Monday through Friday 9am - 5pm EST. All standard orders received Monday through Thursday shall be shipped within 48 hours of receipt of order.
The purchaser is responsible for providing a correct mailing address. Please, be certain the mailing address is accurate before submitting the order. SUHWP will NOT be responsible for goods delivered to an incorrect address entered by the purchaser.
If a product(s) is returned to our fulfillment center for an incorrect or incomplete address provided by the purchaser or if USPS requires a signature for delivery, the purchaser will be responsible for the cost to reship the product(s). SUHWP is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the purchaser. Refunds will not be provided in such a case.